Friday, November 5, 2010

No thank you

Have you ever experienced that uncomfortable feeling after you've been shopping, and found yourself at home with a LBD (Little Black Dress) or pair of shoes that is clearly ill-fitting or unflattering, and you wonder how on earth you were talked into the purchase? You go through the whole: "What on earth was I thinking?" scenario. But because the shop was off your normal route or interstate or something, you're stuck with the item in question, and it'll probably clog up the wardrobe for years till you get over the guilt of wasting hard earned money and finally put it out for the op shop.

The scenario may have gone something like this - you spy a funky pair of shoes/LBD, and they're on sale! Wheeee. You squeeze your foot in, try to wriggle your toes ... but aren't they cute! Mmmm, they're just a tiny bit tight, and the heel slips a bit when you walk. You're wavering ...

"No worries" says the sales assistant. "Just pop down to Mr Bootman, and he can put them on the stretching machine/fit an insole/ add a buckle".

They'll be perfect :D

(you put up a weak argument, but it feels ineffectual in the face of all that confidence)

It really isn't a problem at all :D

(You try to justify that is could be a problem, but the oozing confidence seems to undermine your conviction - the item is simply gorgeous isn't it - and it might fit one day mightn't it?)

They're just for dress, it's not like they're a running shoe. They'll be just fine, I'll just ring up the sale now?

And before you know it, you've been manipulated into buying a pair of shoes/dress/whatever that need attention BEFORE you can wear them.

Get a grip! Do you really need to spend money to get something that you know isn't right for you?

But what's going on here really?

Sometimes, it's almost as if we're intimidated by the salesperson, and feel the need to justify our decision.

We don't.

Unfortunately, however, some salespeople aren't going to quietly accept your choice, and will put up quite a spirited counterattack. Many have been expertly trained, and are well practiced in spotting a potential sale. Your purchase may be the final one needed for that employee to be awarded Most Skillful Salesperson, and receive assorted benefits.

Your response could feel a bit unnatural at first, and might take a bit of practice to get right. But remember that there is no unwritten law that says you need to give a reason to a salesperson for your decision NOT to purchase an item.

So at the first nanosecond when you doubt that the item in question is right. STOP. Remove garment/shoes from body, and say politely and confidently "No thanks, I won't take them/it".

That's it. Nothing more is needed, no apology, no explanation, no justification.  But not aggressive, that's not necessary.

:D - oh but they/it looks lovely on you

No thanks I don't want them.

:D - they look fabulous/they're the last pair/they're a bargain/the colour is perfect on you/it's so flattering

And ALL you need to repeat is "No thankyou, I don't want them" as you walk politely towards the door.

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A variation on this technique can be used at FastFood outlets when you're asked 'do you want fries/drink/upsizing' with that? Or at the petrol station when you're offered a miniscule discount on fuel if you also buy 4 litres of milk. Or at the bookstore when they offer a 3 for the price of 2. Or any of the places where you're being persuaded to purchase things you neither want nor need.

It's your choice:  choose wisely and thoughtfully.